60 Day Manufacturer’s Warranty
With practically everything being mass produced nowadays, having some warranty for factory defects, at the very least, is a must-have. Direct Vapor is at the forefront of such service, providing their customers with a 60-day warranty for products with factory defects. This covers all their products except for cartomizers, clearomizers, e-liquids, tanks, and atomizer heads for sanitary and hygiene purposes.
While they make sure that their products come from the best names in the market, there are still chances of defective units being released due to the high volume of orders that are placed in their store every day.
As a way to counter this, Direct Vapor allows all customers to contact them regarding any faulty device within 60 days. They will send you an RMA (Return Merchandise Authorization), and then you will need to send them back the product within 20 days for a replacement. Return shipping costs are refunded for validated defective products.